How to handle "Returned" bookings from Sky

Sky have the ability to "Return" bookings to buyers if they are missing key information to set-up campaigns.

See below for details of the return workflow:

1. Sky will "Return" the booking and add notes explaining why it was returned. 
2. The status of the booking will be updated and listed as "Returned".
3. Caria will automatically notify the originating buyer via email that the booking has been returned. A notification will also appear on your Caria home page.
4. The note entered by Sky will be visible in the booking.
5. You can then update the booking with the required information, which will increment the version, and resend it to Sky.

If a booking has been returned and you have any queries regarding the required information or the notes provided, please liaise with Sky directly.